Sunday, December 07, 2008

A busy November

Well, we had a very busy November which is why there hasn't been a post throughout November.

It's a sad fact that a few of the IT companies in Plymouth, have gone to the wall! This has been partly to blame for us being busy as we have gained a number of new customers.
The other part of the equation is that we have been offering a number of other products alongside what used to be our core business (IT Support).

One of the things we have been doing a lot of is System integration, a number of businesses are being sold and brought by others. When this happens you have to act quickly and get the systems integrated.

We have also been installing our last few SBS 2003 systems. All new systems will now be based on either SBS 2008, or SES 2008.

We are looking forward to 2009, which we expect will be busy. We have already had several discussions to install new servers, and carry out network confiuration work in the first part of 2009.

We have also been working on improving the ways customers can pay for their IT.
We used to offer
  • Cash
  • Cheque
  • BACS
  • Standing Order
We have added to these.
  • Credit Card/ Debit Card via mobile terminals
  • Direct Debit
I will blog further throughout Decmeber, Which will be where we announce some new products/services, as we finalise them.

Monday, October 27, 2008

Busy, Busy, Busy

Busy with lots of things.
Data Recovery - lot of these happening. A word of warning do not keep your data, on a removable drive alone. We have had lots of these coming in after being dropped, and 20% or so of these had no data to be recovered. If you are short of drive space, get a bigger or another hard drive put into your computer. Keep the external drive for either transporting the data or to back up your data.

If you have Windows Vista, then it so easy to backup this way.

Rise in Spam, and Viruses

We've seen a rapid rise in the amount of SPAM in recent weeks, mostly phising emails, but also a rise in emails containing viruses. We have also seen a rise in infected Computers. Amazing how many people don't have a proper anti-virus. You really need to make sure your computers are protected.
Also make sure your Firewall is in place and active, block every port you don't need.

People are out there at the moment, and they are trying to make money by accessing peoples data.

Saturday, September 20, 2008

Disaster strikes

Disaster Strikes - It is very important to keep your data safe and secure. We hear endless stories of Government and big Businesses losing data. But it's not just losing data that is a problems for any business. What about losing data due to damaged computers?

Recently a customer of our who keep archived documents on a removal hard drive, the problem is that a big parentage of data recovery jobs are actually for these devices as they get knocked, and dropped they get damaged slightly. The customer was already putting measure's in place to stop this being a major issue.

The other main cause of hard drive failures is when computers are moved, and again due to excessive knocking or bouncing around.

Then the tables were turned as a customer of both of these customers, data was need for a job for us to be completed, the only people who had the data was ourselves.

The reason being is that we have a very robust data security process, so much so we can lose our office and our server etc, and I can be up and working in hours from home.

Don't get caught out, make sure your data is backed up securely and in more than one location. For more details of how we help our customer visit our website

Saturday, August 23, 2008


The Problem - Customers old laptop dies, just as they need it to operate a piece of mobile equipment at a tourist event.

The Laptop ran Windows 98, which is what the adaptor was set for.
So we rushed in, and installed Microsoft Virtual PC, installed Windows 98, set the LPT, and COM port to be used by the virtual PC. And off they went to the event with a PC, running Windows XP to do some stuff, with windows 98 virtualised and controlling a piece of machinery.

The only additional thing we did, was add some more memory, after all it only had 256Mb and also had shared memory for the graphics.

Wednesday, August 20, 2008

Dell - Love them or hate them

Well, we have had a large amount of Dell's in recently either because of Hard Drive failures or due to heavy virus infections.

Some times Dell's support of these customers is very good, other times it is very bad.

Still it means more work for us, and of course Customers may well then purchase their next Computer from us.

Still carrying out lots of wireless network set ups. Perhaps the industry needs to make it even easier, this is really something that should now just work.


Going back to Dell items above, if you have a computer which is connected to the Internet then make sure you have Anti-Virus, or even better an Internet Security Package.
Otherwise you may well end up losing your data.

Sunday, August 17, 2008

Busy Times

Well, it has been a month and half since our last post, and lots have happened since then.

Firstly, New Services -
We can now do Mobile Communications and 3G Data Connectivity, along with now doing telecommunications, we can now offer all of your Connectivity, and Communications. Along with your IT infrastructure.

Secondly, New products -
We are now able to offer INVU document management. This is something we have been working on for about 15 months, but have now tied down the right deal.

On top of this we have been carrying a varied range of activities, new Hardware/Software, Networks, both cabled and wireless, in some really strange place and using innovative methods.

Read recently Microsoft, asked (Windows XP) customer to take a look at a new Operating System, they were shown how to do some of the every day tasks. And then asked to rate the system, of which a high percentage thought it was great, and a high number about 80% wanted to get hold of it. Then they were asked their views of Vista, many of which were negative.
Then they were told that the new OS they were using was actually Windows Vista.

This confirms our view that there really wasn't anything wrong with Vista, but it is a new interface, and customers need some training on it to get the most out of it.


We have posted two new newsletters, why not subscribe at

Well we hope to post more regularly, but for now that is it.

Sunday, June 01, 2008


Well, we've been busy here, hence the 3 week in between posts.

We will be introducing some new services in the next 3-6 months, I am really excited about it. I haven't been this excited since we started the company 7 years ago.

Details will be available on this blog first, along with our website. We have now got our newsletter distribution set up, and the first edition will be available soon. Once we have the written version I hope to have a podcast version of it shortly afterwards.

We have seen an increase in the amount of repairs, this is probably a sign of the times, and people tyring to get their equipment to last a little longer. Most of these are actually issues with hard drives. So go careful with your data. It can't always be achieved, and losing either valuable memories or valuable business data can be very stressful.

Sunday, May 11, 2008

Website Update

We have been finishing off the new website.

We now have most of the customer support pages completed, and are currently working on the few small pieces of code we haven't finished.

We have also activated the mailing list at last if you want to sign up to our newsletter (published 6 weekly) or to one of our special offer pages then please visit

Bluetooth Update

OK, I have finally resolved the issue with the o2 Orbit2 and Bluetooth.

I changed the Bluetooth headset to a lower spec one. It works.

What would be really good is if O2 had a list of headsets that worked with each phone available on the site, and at their on line shop.

Sunday, April 27, 2008


At the start of the April I upgraded my trusty O2 Orbit to th Orbit2.

At firsy it was a great phone, however over a period of a couple of weeks, the Bluetooth performance steadily got worse, unitl it was useless.

I phoned O2 and was sent a replacement handset. And yet again the Bluetooth headset didn't work. So I tired the headset on another phone and it worked, so I tried another headset on the Orbit2 and it didn't work. Phone O2 and was sent another phone.
The frist Issue I have with O2 service is here. Before you can change handsets to another model you have to have had 3 handsets. Sorry if it doesn't work on 2 it is unlikely to work on the 3rd.

So the 3rd came and it to didn't work, phone call to O2 and was asked what handset I wanted. Simple something that has a working Bluetooth connection, and was a windows mobile 6 handset.

I was sent an Argon, which is Windows Mobile 5, and O2 don't have an upgrade to Mobile 6. On top of this the phone is more like a Brick than a phone.

So I am keeping my Obrit2, and will revert to my Orbit. Until O2, (or HTC the company that make the phone) bring out a patch or I can find a Bluetooth headset which works.

Why can't O2 produce a list of compatible headsets that have been tested?
Why 3 hand sets, 2 would be better, but then why not 4.

This has cost me a lot of time and money. Something I won't be repeating, and so I have told O2 when my contract expires I will be off to pastures new. Why are old customers treated worse than new ones.

If we all changed providers, each year perhaps the roviders would look to give their customers a better deal.

Friday, April 11, 2008

Busy week

What a busy week! Well a busy couple of weeks.
We've been installing new computers, network equipment and printers.

We have also had some major issues, with Line Of Business applications running on windows Vista. This is in all honestly the first major issue we have had with Vista, and in this case we wouldn't had recommended these computers to the customer.

We have also been completing the migration of our online back up customers to our new platform, a job which was completed this afternoon. It still amazes me that so many businesses don't backup. What will happen when you suffer from a data loss? It will happen at some time.

Also we are seeing our hosted anti-spam solution take off, we have recently had a customer who on one email address was receiving over 6000 emails a day of which about 20 were good emails the other 5980 or so were spam.

Also saw our first data recovery which we could not recover any data from. The hard drive was totally trashed, still at least the owner was understanding.