OK, been working hard on adding the right On-Line backup solution to our portfolio. It has come to a head as it will be bundled in to our managed services offering.
So many different providers, almost all of them offering the same basic package on different hardware platforms.
So what makes them stand out from the rest. In this case it wasn't the technology, it was the way the whole process was handled by humans. (2 actually) It was such a great process it was just about the only major difference.
So it goes to prove that in business it isn't always technology that wins out.