Tuesday, July 19, 2011

BT Actually COMPLETE some work

So to follow up on yesterdays post, BT have completed the fault.
A problem on the cable from street cabinet to the exchange was causing the phone to ring, but the problem with noise on the line, was still there. The engineer traced this back to a fuse at the exchange.

Now taking this fault right back to when it started some 3 and 1/2 years ago, it started when our exchange and lines were changed over from 20CN (Old Network) to 21CN (New Network).

I have suggested to BT that they check for an issue at the exchange and I have been told endlessly that there wouldn't have been an issue here.

WELL IN YOUR FACE BT, CORRECT DIAGNOSITCS.

Still I am hppy the issue has been resolved, now will BT offer me compensation for loss of earnings last week???

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