Wednesday, March 09, 2011

What happens after the virus

So you had a virus!
Then you had it cleaned, but things aren't as they seem?

It happens from time to time, firstly the only time we can guarantee the computer is virus free is when it leaves us before you connect it to the Internet or insert a disc! after this we can't guarantee as these are roots of infection.

But sometimes we get even weirder replies, "you brought my computer back but it doesn't connect to the Internet" was a recent one. Now i know it was connecting as one of the things we do after cleaning is connect it up and update the Anti-virus software. After a chat about a few other things it turned out that the customer had recently changed their Internet Service Provider, and was actually trying to connect through (what was now) a dead connection!

Either way we are always happy to help our customers reestablish their set up after an infection, or just give help during their normal day to day use of IT

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