Wednesday, July 29, 2009

Is it the weather

Well, as we have now had the long term weather forecast, re-forecast for the worse! I am left wondering if our sudden increase in work load, is down to the fact people aren't going on holiday, so may as well get the computer sorted!

Macs

Not so smug mac users, in the last week or so we have been inundated with broken I-macs, ranging from faulty Logic Boards (mother, or Main Board for those PC Users), through to faulty WiFi connectors (Airport to Mac Users), to breaks in the case!

Laptops

A complete range of issues with laptops, and most of the owners are looking to get a replacement on the insurance. We have had drinks spilt in them through to laptops being pulled of of furniture.

Networks

An ever increasing number of enquiries about our business support, and network support services, good news all round.

Most of this is down to people being able to find us, and the reason for this is that we have kept up our spend on advertising.

Wednesday, July 22, 2009

Sky News Article

So a slow news day today! well on Sky at least as the top story is about dodgy computer repair shops!

Having read the article and the comments, it looks likely it is going to be a tough summer.

OK, facts

Yes what went on in the clip is totally wrong, but they only reported that 5 out of 6 didn't get find the fault, and then centred on the really bad case. Did either of the other 4 either try and charge for parts not required or access the private data (except for if needed to find the fault) and bearing in mind with the memory missing they wouldn't be able to boot the machine up.

Reading some of the comments like remove your hard drive prior to taking it in for repair, well what if the issue is down to the driver, which of course is located on the hard drive. A part (say the sound won't work) without being able to check the driver we could check the generic driver from our diagnostic software, if that works, we have to sign the job of as complete. Customer picks it up, still no sound, have we failed in this. No of course not we have checked and can't find a fault, the fault has been removed.

We had a case like this recently, we were informed the hard drive was failing, we took the drive out, and it powered up. We then cloned the drive before carrying out any other work. This way if the drive was failing we could restore the whole system. Finished the clone, plugged in the hard drive nothing. Further investigation it was due to a faulty memory module. New module inserted system booted, clone drive destroyed so no data on it.

Customer charged for the memory and the time taken to repair, slightly longer than normal due to the time taken to clone the drive. Customer Happy.

Remember we make a living out of doing these repairs, we are more than happy to look at something, and then give a quote but ultimately we need to be paid.

If you want a trusted computer repair then make sure your chosen company is a member of a Trade Body. We are a member of the newly formed TCA (Technology Channels Association) This was formed from the PCA (PC Association), and the MTA (Mac Technology Association), also ITACS is out there.

We don't carry out in depth repairs in the presence of customers, we do carry out simple repairs in homes and offices. It is all a question of trust. But the best thing you can do if your computer starts playing up is get it looked at by a professional, these are complex machines. A good Computer Technicain can make it look easy.

Tuesday, July 21, 2009

Failurers

It's been a little over 2 weeks since we last posted a blog, but we have been busy.

Having now pretty much caught up and entering our quieter period, now we have time to blog about various things.

Firstly we now have our reduced prices on our Hosted Backup. If you have 1GB of data on a laptop/desktop you are now looking at it costing just £3.40 + VAT per month. As you can see this is now what I will concentrate on for the next 3-4 weeks. And we have a whole host of new products and services to add, and hopefully an updated website, along with a new shop!

Just recently, in the last couple of weeks we have had an increase in people wanting new life breathed into old slow computers. Amazing how many registry faults can be found. We do, a yearly health check at £40, on top of just getting you machine cleaned from a software point of view we also carry out a full hardware clean, all in a single day, with pick up and drop off included in the price.

Well that is about all for today.

Monday, July 06, 2009

What a couple of weeks!

Well in the last couple of weeks, we have completed the EPoS installation. We have also been negotiating with our Hosted Backup supplier so we can offer a better price to our customers. The prices have been announced to our customers, our website will be updated later in the month as the prices come into affect in August.

We currently have a whole lot of quotes out for new systems, and system upgrades, along with repairs.

Along with getting systems to work the way they should, from Windows, Macs, and a couple of Linux systems.

We are also moving along with some other plans, as always we will announce that through our Blog.