Saturday, December 29, 2007

Apologies

Sorry I haven't posted for (well 6 months), we have been busy (very). Just before the last post we had moved, and since then due to growth of the company we have moved again (Back in November)

This time we have not only got a nice shiny office, but a workshop. We are also now able to carry out data recovery, and all repairs in our fully equipped workshop.

OK enough of us, what are we seeing a lot of. In short infections on computers that have limewire installed and have teenagers using the computer. One such computer had over 10,000 infections, and had to be reformatted and everything re-installed.

I don't make new year resolutions, we never keep them, but I do hope to post more often. And keep an eye (or an ear out) as I want to start a podcast next year.

Saturday, June 23, 2007

Windows Vista & Windows Mobile

So you have a nice shiney new computer with Windows Vista. You also have a Windows Mobile device, how do you get them talking.

You will need to download and install Microsoft Windows Mobile Device Center 6 for Windows Vista
You may also need to open TCP port 5721 to allow the device to sync.

Then it should all work.

Monday, May 28, 2007

Mac and Linux Support

OK I know it's been a while since I posted last, just been a little busy with business.

We have made a decision recently to add support of Mac's and Linux to our portfolio. We have already gained several new customer who run Mac's.

We have also extended the area we cover, to include Devon, Cornwall, and parts of Somerset. Our next change will be our long awaited move to the Airport Business Centre, along with changes to our websites.

Monday, April 23, 2007

Been Busy

I haven't posted much recently, been busy.

I am a member of the FSB Plymouth Branch Committee, and we have launched a new website
http://www.fsb-plymouth.org.uk.

Why not visit it, sign up. We the committee, hope this site will grow into a very useful resource for small businesses in the Plymouth area.

Wednesday, April 18, 2007

Wireless Routers / Access Points

Did you know that if your wireless connection is not secure, that if somebody uses your bandwidth for some unsavoury task, it is you that is responsible for it!

West Mercia Police are currently on a crack down on this, I'm sure other police forces will act similarly.

It's simple just secure the wireless connection. Details will be in the manual, if it isn't or you can manage it yourself then why not contact a local IT company to come and do this for you.

It is also worth noting that you should change the default password on the admin account for your router.

Sunday, March 25, 2007

Ofcom - are they affective????

OK I have 2 issues with Ofcom guidance,
The first is in getting PAC's
I want to change my mobile provider (please don't contact us we have a deal all sorted)
However I contact Vodafone on Tursday afters (about 3 PM) to get a PAC (Porting Authorisation code) Friday just past noon, I got phone call from Vodafone wanting to know what they could do to get me to stay. Well you could give me what I have asked for, the change of the 2 handsets, and the new more expensive tarriff. At this point I will let you know that it isn't that they won't let me have the handset I want but the want me to pay £128 for it now, this is down from £300 in January for it.

As mentioned at £128 for 1 handset and the second lower spec at about £30 It old them I wasn't interested, my new provider is giving me these for FREE.

It then took them another day to progress the PAC request. Guidance from the Ofcom website say that the pac should be able to be given within 48 hours of request (it does say this id during working days) However it took them 48 hours from my request to request the code. Apparently I will get a phone call from them tomorrow mornig with the codes (I'm not holding my breath here)

The second case is a MAC for Broadband change. This is for a customer as we resell, and this is our last account to move over to the new supplier. They had a request for a MAC and did not action it until the invoice was raised on this connection. Even though the guidance on this says they can't hold back they are. I will post more on this once it is resolved, but as I am complaining tomorrow to Ofcom I don't want to add to much more here.

Monday, March 05, 2007

Microsoft Office Live

Are you a small business, or thinking of starting a business.
have a look at Microsoft's office live.

Depending on what you want, this could even be free. You get a free domain name, and you will then have a business looking email address.

I always get worried when I see a new business, with a hotmail or gmail address. Even worse when it is an established business.

We are currently working on plans on how we can support businesses using Office Live.

If you want to give it a try (currently free as it is in Beta) but want to have some back up, sign up and contact us we will come and see you and give you free support for the short term whilst we develop our offerings around Office Live.

Tuesday, February 20, 2007

On Line Petitions

OK, it's been all over the TV the on line petition against road charging

There are a whole host of serious petitions, but there are some that are just so stupid.
How about signing the following
Remove station ID logo's from all TV channels - annoying but how do you know which channel you are looking at!!
Stop Roadworks In lowestfoft - OK road works are annoying, but they are sometimes a necessary evil!!
Ban Glass from Bus Shelters - The buses around here don't stop unless they see you at the bus shelter!!
And if you want a good laugh check out the rejected petitions, and yes there are petitions to stop petitions being rejected.

Thursday, February 15, 2007

VAT On-Line

I'm fuming mad!!

History - my VAT return is due, no big fuss here it happens to all registered businesses. I have been paying on line for a while now. However they have stopped sending out the paper copies.

Today - I now haven't had a prompt to supply my return, (no paper copies remember) and today 15th of February is the first day I have had a chance to compile the figures!

So go to log on to submit the return, and then start 40 minutes of frustration. Eventually ending with a message telling me that the system isn't currently available complete with a link to a page where I can check the status of services. Except on this page the Evat service is fully available.

My problem is that when will the system be up and running. No good emailing them they have a 15 working day response time (3 weeks) my return is due in 2. What happens if they can't get the service up and running!!!

Another example of bad use of technology by our government.

Tuesday, February 06, 2007

What's next

OK not strictly technical, but thought I would share this publicly.

We have been approached by several local IT companies recently wanting to purchase our company.

Why have i decided to share this. Well firstly just to make sure there aren't too much confusion. And secondly to reassure our customers.

I rejected both bids without any thought for 2 reasons
Firstly we are a family run company and for the foreseeable future this will continue, and secondly we focus on quality and not quantity. I'm not saying the companies involved do a bad job, but to extend their business they are looking for quantity and I firmly believe that quality will suffer.

We will be growing this year. But we are still weighing up our options. However we decide to grow we will not let quality suffer, and indeed will actually be looking to improve quality by growth.

I will be keeping you posted on this first here on the blog.

Friday, February 02, 2007

Happy with Vista at last

People who have read past blog entries here and maybe on other Message Boards will know how unhappy I have been with Vista, since I started playing with it what now seems a long time ago (July 2006)

It nice to see that many of the things I have complained about the most have now had work done on them to make them work how they should.

I'm still not sure when clients will start rolling this out, I am still fairly certain it is going to be when they upgrade hardware.

But even though I have had the release product running on my Laptop for over a month now, I still used to boot into Windows XP. This has been for 1 reason only, my Vodafone 3G Data card would not work.

This morning Vista told me that there was a fix for this, so off i went and downloaded the new software. I now have a working solution.

And the new software also seems to be worth the wait.

Don't just take my word for it,
download it and use it if this has caused you problems.

Friday, January 19, 2007

Bad Ecommerce

Just completed our on line shopping at ASDA, logged in and reserved by delivery slot.

Completed the shopping, but my slot had vanished, it's not before the cut of deadline of 5PM, and I haven't gone over the 3 hour limit, I only takes us about 20 minutes to shop!

So what went wrong??

I don't know, but if anyone from ASDA on line shop reads this perhaps they might wish to comment.

Thursday, January 11, 2007

Law forces email update

On the 1/1/07 an amendment to the companies act was introduced. It requires more information to be disclosed in electronic documents.
All Companies are now required to list its
  • Company Registration number
  • Place of Registration
  • Registered office address

On its

  • Website
  • Order forms
  • Other electroninc business letters

The advice is to automatically include the appropriate information on all emails and other external electronic documents to remove potential problems.

Note : the above has been taken from an article in IT Week (8/1/07)