Tuesday, November 28, 2006

Clean that SPAM

Well we have been busy building the website for out anti-spam/anti-virus email solution.
Although you can't yet sign up on line we have created a website where you can see what it is, and how much it will cost you.

We choose to use a CMS for this site, and thought we would give Joomla a try. Partly because a customer uses it for their website, and partly just to check out how quickly we could build a useful site. It took just a couple of days to get most of the site done, and most of the work was finished within 7 days. All we have to do is to add keywords to the pages. If you want a site which includes management then give it a go. There are many add-ins, and templates, with a lot of them being free.

Friday, November 10, 2006

NO Hi-Tec here

OK, a post not about good use of technology but bad use, and bad customer service.
Not from us, but The Royal Mail.

We did not receive any post yesterday, and a late post today. So I phoned up to complain, I have payments due so always watch carefully.

It started out OK, then I got told that the post bag for our address was stolen. OK this happens, so I asked why were we not told about it. We don't have the means to do that.

OK lets examine this -

They have the technology to know within seconds of having our postcode that the bag was stolen, and they deliver mail to the door, they have a website, but they can't tell customers that they may or may not have had mail stolen!

They have computers, and so have the possability to have a short template letter explaining that they have had a bag stolen, it contain mail for this area which may or might not be for you. If you are expecting mail and it hasn't been delivered please contact.....
They have the method of delivery as well, instead of posting the mail the batch of letters could be printed and delivered to the postie within what 30 minutes, and the postie could deliver these instead of the post that has been stolen.

The website could have a simple search put your postcode in and get a webpage with similar content to the letter.

Not difficult to do, or implement. However when I pressed for an answer on how they were contacting their customers about this, I was told I was getting rude and that he was going to terminate the call.

Just because I wanted to know what they were doing to inform their customers!!!!!

Come on the royal mail get your act sorted now, I'm off to print some letters that say our post was stolen please call 08457740740 and aske where it is why it wasn't delivered and why the royal mail didn't contact us to inform us of this.

Thursday, November 09, 2006

Microsoft finally reach the end of development

Finally at last after 5 years windows Vista has reach the next milestone, the code is gold and has been released to manufacturing. Microsoft Office system 2007 ( I hope I have that the right way round has also reached the same milestone. With Exchange 2007 expected to reach the same stage in the next couple of weeks EVO (Exchange, Vista, and Office) will be ready for the Launch at the end of this month.

PC World are they really that bad???

Well firstly today will be a blog fest from me, mainly because I have had plenty of time to think about things.

PC World are rubbish, well according to a which report. Most people must have heard about this by now, I have been in presnetations and meetings all day, but still have heard about this from several sources.

Now for the advert - Did you know we have a home user service for those in the Plymouth area.
Instead of carting your PC to a shop, why not let us look at it in your home. Should it need replacement parts that we don't carry we can take your PC back to the workshop to be repaired.

Friday, November 03, 2006

Cheap Computers - Cheap components

What do you actually save by getting a system £10 - £20 cheaper than one down the road?

Well you probably don't save anything. You are probably storing up problems for the future.

Often we are asked to upgrade systems, only to find problems because of cheap MainBoards, lack of power in the cheap power supply. The list is endless do yourself a favour get a good system from the outset. Why not get a BUYGUARD system. Purchased locally by local computer specialists, but one which carries a national Guarentee.

Thursday, November 02, 2006

EVO Launch

Microsoft have announced that Exchange 2007, Windows Vista, and Office 2007 will be launched for business licensing on the 30th November in New York. The Consumer Launch will be in January (expect it to be right at the end) Place to be announced.