For once I can report BT are finally getting to the bottom of this issue, and hopefully next week this will be fixed.
Current bad boys in the BB providers market has to be talktalk.
Customer has been without BB since their go live date (last month) . I spoke to technical support today, and it is apparent they don't know their market.
I told them that the DSL carrier is not establishing a connection, only to be told well this is ADSL.
I then tried to explain what it was, but was greeted by we don't support routers. I then told them we had no choice in this as the customer had still not received their welcome pack.
do you want us to make a note of this fact' - No I want you to rectify this.
Well as one disaster is solved another one opens up.